Operational playbook — share your concrete templates, stacks and local gotchas for running a massage practice

We’re building a community resource for massage therapists who run (or want to start) a clinic or solo practice. Please contribute practical, proven items you use or recommend — not vague ideas. Useful contributions include: scheduling + POS/EMR stack (exact apps and why), cancellation/no‑show policy text, sample service menu + pricing model, onboarding & training checklists for new staff/contractors, client intake & consent templates, sanitation & liability protocols, local licensing/insurance gotchas (include region/state), marketing tactics that reliably bring local clients, bookkeeping practices that stabilized cash flow, and vendor or contract language you trust. For each item please: 1) attach or link the file/template or name the tool, 2) add one short line on outcome (e.g., reduced no‑shows 30%, freed 5 hrs/week), 3) tag your practice type (solo / 2–5 therapists / clinic) and location (city, state/country). Finally, say one metric you track weekly/monthly and one tool or service you’d pay for to save time. First‑hand, concrete examples only — thanks for sharing.